Refund policy

*Refund and Return Policy*

At Arscent NG, we strive to provide our customers with the best possible shopping experience. Our refund and return policy is designed to ensure that you are completely satisfied with your purchase.

*Return Eligibility*

To be eligible for a return, the following conditions must be met:

1. *Unused condition*: The product must be in the same condition that you received it, unused and in its original packaging.
2. *Original packaging*: The product must be returned with all original packaging, including any free gifts.
3. *Proof of purchase*: You must provide a receipt or proof of purchase.
4. *Timeframe*: You must initiate the return process within 24 hours of receiving your item.

*Return Process*

To initiate a return, please follow these steps:

1. *Contact us*: Reach out to us at arscentng@gmail.com to initiate the return process.
2. *Provide proof of purchase*: Include a receipt or proof of purchase with your return.
3. *Return the product*: Our rider will pick up the item being returned from the location provided.

*Refund Process*

Once we receive and inspect your return, we will notify you if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 24 hours.

*Exceptions/Non-Returnable Items*

The following products are not eligible for return:

1. *Custom products*: Special orders or personalized items.
2. *Personal care goods*: Beauty products.
3. *Sale items*: Items purchased at a discounted price.
4. *Gift cards*: Gift cards are non-refundable.

*Exchanges*

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

*Damages and Issues*

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.